Refund & Cancellation Policy

Last updated: 21 June 2026

This policy explains refunds and cancellations for SAM AI subscriptions and credit packs. Payments are handled by our Merchant of Record, Paddle.com, and refunds are issued through Paddle.

1. Subscriptions

• You can cancel your subscription at any time from your account dashboard. Cancellation stops future renewals; you keep access until the end of the current billing period.
• If you were charged for a renewal you did not intend, contact us within 14 days and we will review your request for a refund.
• We may decline refunds where significant credits or generations have already been consumed in the billing period.

2. Credit packs

• One-time credit packs are refundable within 14 days of purchase only if the credits have not been used.
• Once any credit from a pack has been used, that pack becomes non-refundable.

3. How to request a refund

Email sam.official2021@gmail.com from your account email with your order details, or reply to your Paddle purchase receipt. We aim to respond within 3 business days.

4. Faulty service

If the service fails to deliver what you paid for due to a fault on our side, you are entitled to a refund or credit in line with applicable consumer law.

5. Chargebacks

Please contact us before initiating a chargeback — we can usually resolve issues faster directly. Fraudulent chargebacks may result in account suspension.

6. Contact

Need help with a payment? Email sam.official2021@gmail.com.